Survey and Acknoledgment Form

In: Business and Management

Submitted By misskwon245
Words 875
Pages 4
Print To PDF

Thank you for choosing Dell! We would appreciate your taking time to answer some questions about your recent experience with Dell's Onsite Service regarding Dispatch number: *substitute4* on Case number: *substitute5* for Dell service tag: *substitute2*. Your candid feedback about this interaction will help Dell provide world-class customer satisfaction. When you are finished answering the questions on each page, please click the 'Submit and Continue' button at the bottom of the screen. This survey should take no more than 10 minutes to complete Extremely Dissatisfied 1 2 3 1. Please rate your overall satisfaction with your recent experience with Dell's Onsite Service, using a scale where 1 is 'Extremely Dissatisfied' and 9 is 'Extremely Satisfied'. Neutral 4 5 6 Extremely Satisfied 7 8 9

1

2

3

4

5

6

7

8

9

2. Please confirm your level of satisfaction with your recent experience with Dell's Onsite Service. Overall I was satisfied Overall I was dissatisfied

3. What best describes the primary reason you were not fully satisfied with your recent experience with Dell's Onsite Service? Expected arrival time of onsite technician not clearly communicated Bad diagnosis by tech support agent Lack of updates from the onsite technician Onsite technician did not arrive on time Onsite visit was not scheduled in accordance to my warranty agreement with Dell Delayed parts delivery Quality of replacement parts Onsite technician lacks technical expertise Total time taken to resolve Onsite technician damaged my equipment 4. Please provide any additional feedback on why you were not fully satisfied.

5. What could we have done better?

Page 1 of 4 http://rap2.tns-online.com/webui/rapsurvey/survey.aspx?ID=0&Action=Preview&LanguageID=1&A=49&B=n%8A%C9%C9%D5%B

6. Thank you for the positive rating. Please let us know what we did well.…...

Similar Documents

Survey Forms

...Survey Form Factors affecting Academic Adjustments of 1st Year College students in DLSHSI A.Y. 2012-2013 Gender: * Male * Female Course: * BSPT – Section: * BSOT – Section: * BSN – Section: * BSRT – Section: (The above data will remain confidential.) Rank the factors below. (5 is the highest, 1 is the lowest based on the effect of the factors to you, as a student) * Travel time and distance from house or dorm to school and vice versa * Culture shock (such as the professors’ teaching strategies, the mediums used in teaching and the activities provided by the school) * Pressure in maintaining a specific grade requirement * Romantic relationships between the students. (long distance relationships) * Easy access of online games Survey Form Factors affecting Academic Adjustments of 1st Year College students in DLSHSI A.Y. 2012-2013 Gender: * Male * Female Course: * BSPT – Section: * BSOT – Section: * BSN – Section: * BSRT – Section: (The above data will remain confidential.) Rank the factors below. (5 is the highest, 1 is the lowest based on the effect of the factors to you, as a student) * Travel time and distance from house or dorm to school and vice versa * Culture shock (such as the professors’ teaching strategies, the mediums used in teaching and the activities provided by the school) * Pressure in maintaining a specific grade requirement * Romantic relationships between the students. (long distance......

Words: 337 - Pages: 2

Survey

...State Farm Survey Hi! Am I speaking with the Man/Lady of the house? My name is _________ and I’m a Marketing student as SOSU and as part of a class project, we are doing a survey of area residents. Would you mind taking a few moments to answer some questions for me? Your choice to participate is strictly voluntary and your responses are confidential and anonymous. Please understand that there is no correlation between survey responses and e-mail addresses. We really need your help and hope you will take a few minutes to complete the online questionnaire (the survey should take less than fifteen minutes). You can withdraw from the survey at anytime. You should understand that by agreeing to take this survey, as with all surveys, you are accepting any potential risks associated with taking surveys. This survey has been approved by the University’s Human Subject Research Review Committee. For more information on this research, contact Dr. Robert E. Stevens, John Massey School of Business R109, Southeastern Oklahoma State University, Durant, OK 74701, Phone: 580-745-3181 (If the answer is yes, begin the survey with question one. 1. Are you or anyone else living in your home presently employed by an insurance company? _____Yes ________No (If yes, thank and terminate) 2. Do you have auto insurance? (If no, thank and terminate) _____Yes _____No 3. Which brand of auto insurance do you carry? _____State......

Words: 682 - Pages: 3

Survey

...Survey about shopping in the High Street 1/ Choose your gender * Male * Female 2/ How old are you? * Below 18 * From 18 to 25 * From 26 to 40 * From 41 to 60 * More than 60 3/ What kinds of transportation do you use to come to the High Street? * Bus * Car * Motorbike * Bicycle * Other 4/ How often do you go shopping? * Less than once a week * Once a week * More than once a week 5/ When do you usually go shopping? * Any free time * After work * At the weekend 6/ What kinds of products do you usually shop for in the High Street? ( You can choose more than one option) * Food * Clothes * Household Equipment * Sports Equipment * Banking Service * Phones and Network * Others 7/ How much do you often spend on shopping in the High Street one average per visit? * Less than £30 * From £30 to £100 * More than £100 8/ Can you grade from 1 to 5 for shopping in the High Street ( 1 is very bad and 5 is very good) * Available of product * Convenience for transportation * Quality of product * Service attitude * Reasonable price 9/ How do you feel about this statement? ‘The only hope our high streets have of surviving in the future is to recognise what’s happened and deliver something new.’ (Portas, 2011) * Totally Agree * Agree * Somewhat * Disagree * Totally Disagree 10/ If you want to change or to put something new in the......

Words: 255 - Pages: 2

Survey

...A Survey on Energy Efficient Routing Protocols for Wireless Sensor Networks Muhammad Asad Department of Computer Science COMSATS INSTITUTE OF INFORMATION TECHNOLOGY, WAH CANT Abstract: To tackle the limited life-time issue of Wireless Sensor Networks (WSNs) is a very key research domain in order to design, development and implementation of energy effective algorithms. So, the major concern of researcher is energy efficiency in wireless sensor networks. WSNs acknowledged magnificent consideration from both industry and academic because of assure numerous latent applications in military and civilian areas. WSN consists of sensor nodes sensing the data, communication capabilities and data processing. Network can be deployed in the area of interest and collaborate to complete a task. WSN has multiple exclusive characteristics, such as memory constraints, computation, stern power, asymmetric data transmission, higher unreliability of sensor nodes and denser node deployment and presents several new challenges for the ultimate application and development of WSNs. In exacting, sensor nodes are operates without attendance and battery powered for a long period of time. In order to recharge or change these batteries of sensor nodes are quite difficult or impossible in most of the cases. In this regard, energy efficient routing protocols in wireless sensor networks are essential for exceeding the network lifetime of sensors. In this paper I present a comparatively survey of few......

Words: 3472 - Pages: 14

N443-Survey Form

...Caring for Populations: Milestone1: Community Windshield Survey Form Directions: Please refer to the Milestone 1: Community Windshield Survey Guidelines and grading rubric found in Doc Sharing for specific instructions in order to complete the information below. This assignment is worth 150 points. Type your name above and your answers below directly on this form. Click Save as and save the file with the assignment name and your last name (e.g., “NR443 Windshield Survey Form_Smith”). When you are finished, submit the form to the Week 2 Caring for Populations: Windshield Survey Dropbox by the deadline indicated in your guidelines. Your Name: Date: 7/16/2014 Your Instructor’s Name: Amy Minnick Criteria | Your response | 1. Community introduction: Identify the community you will be using for this assignment. It should be the area where you live or the area surrounding your work setting. | The community that I have chosen is East Flatbush. East Flatbush is located in Brooklyn NY. East Flatbush is a middle class residential neighborhood. ‘After World War II, immigrant Jews and Italians used to live in this area, then in the 1960’s many African American started to move in.  Most recently the area has seen many West Indian immigrants such as Haitians, Jamaicans, Trinidadians, Grenadians, Panamanians and Guyanese groups coming to the area. There are three major hospitals in East Flatbush, they include: Kings County Hospital, SUNY Downstate Medical Center, and Kingsbrook......

Words: 902 - Pages: 4

Survey Form

...COLLEGE STUDENT SATISFACTION SURVEY Please answer the following questions about $!our educational facility!$. Q. Year What year of school are you in? () Freshman () Sophomore () Junior () Senior () Graduate student Q. LivingSituation Do you live… () Off campus with family () Off campus independently () On campus () Other (specify)___________ Q. Status What is your enrollment status? () Full-time () Part-time () Other (specify)___________ Q. EducationSatisfaction Please rate your satisfaction with the quality of education at $!our educational facility!$. () Excellent () Good () Fair () Poor () Very poor () Don’t know Q. ValueSatisfaction Please rate your satisfaction with the value of education at $!our educational facility!$. () Excellent () Good () Fair () Poor () Very poor () Don’t know Q. PreparationSatisfaction Please rate your education at $!our educational facility!$ on preparing you for the workforce. () Excellent () Good () Fair () Poor () Very poor () Don’t know Q. QualityComparedToOthers Overall, how does quality of education at $!our educational facility!$ compare to that of similar facilities? Is our quality... () Much better () Somewhat better () About the same () Somewhat worse () Much worse () Don’t know Q. ValueComparedToOthers Overall, how does value of education at $!our educational facility!$ compare to that of similar facilities? Is our educational value... () Much better () Somewhat......

Words: 799 - Pages: 4

Survey

...3 reasons to pretest a survey: 1 verify an accurate ‘time to complete’ estimate; 2 input on flow; 3. Input on clarity of wording; 4.input on whether the questions and scales are understandable. 5 check the flow 6. Verify the skip logic; and 7 identify possible unanticipated responses 3 question response formats: Open –ended; scaled; categorical A decision on which scale to use will depend on Previous: scales used on Previous surveys (data trends are NB for awareness, customer service ratings, etc) Ability of Responder; Nature of The Property; Level of Detail desired; Medium of the survey (web, onlocation, phone; text; mail; etc) 4 Factors that determine maximum survey length: 1_Medium 2_ Respondent Involvement/Interest 3_Control Over Distractions 4_ Flow; 5_ Ease of Comprehension 6_scale uniformity 7-Levelof Ability of Responder (eg experienced survey panel members) also 8 presence of a fieldworker to coax / coach a respondent through; 9. presence of a compelling incentive N.O.I.R. refers to: Nominal; Ordinal; Interval; Ratio the scale that captures the greatest detail is Ratio. a respondent experiences from spending too much mental effort: Survey Fatigue To measure mood, this kind of scale is often used: Semantic Differential Mentioning a brand in a survey list too early can result in this type of error: Order Bias Some Principals of survey flow: 1 Screening or Qualification questions up front; 2 General to Specific overall; 3 Easy to Difficult ...

Words: 283 - Pages: 2

Survey

...Survey of Open Source Integrated Library System in Thai University Libraries in Bangkok and Pathumthani by Pranee Kiriyanant The Center for Southeast Asian Studies (CSEAS) Kyoto University 2012 Survey of Open Source Integrated Library System in Thai University Libraries in Bangkok and Pathumthani by Pranee Kiriyanant Survey of Open Source Integrated Library System in Thai University Libraries in Bangkok and Pathumthani / Pranee Kiriyanant. Kyoto : The Library of Center for Southeast Asian Studies, Kyoto University, 2012 CSEAS Bibliographical Series No. 10 ISBN 978-4-906332-07-6 Published by The Center for Southeast Asian Studies Library Kyoto University 46 Shimoadachi-cho, Yoshida Sakyo-ku, Kyoto 606-8501, Japan Copyright © 2012 Pranee Kiriyanant Contents Acknowledgments Abstract Abstract (in Thai language) Chapter 1 Introduction Chapter 2 Literature Review Open source software Integrated library system History of open source software Origin of open source software Adoption of open source software in libraries Open source software use in Thailand Descriptions of open source software Brief descriptions of integrated library system products Advantages and Disadvantages of open source software Chapter 3 Research method Chapter 4 Results Chapter 5 Conclusion References Appendix Appendix A: Request letter for participation (in Thai language) Appendix B: Request letter for participation (translation copy in......

Words: 19644 - Pages: 79

Survey

...Submit by Email Print Form                               1000 ASU Drive #689                      Alcorn State, MS 39096      Graduate Student Survey  Program Satisfaction Feedback  School of Graduate Studies    2008‐2009 Survey of Graduate Degree Recipients School of Graduate Studies Congratulations on earning your graduate degree! We hope your experience at ASU was intellectually stimulating, challenging, and worthwhile. We need your input to inform the Office of Graduate Studies on its effectiveness in meeting your needs as a graduate student and to evaluate the quality of services we provide. Please respond to the survey below so that we may explore ways to improve our program and course offerings in the future. Background Information (Please Check) Level of degree you are about to receive. Master’s Educational Specialist Academic Degree Field Advanced Technologies Agriculture Biological Sciences Business and Economics Chemistry & Physics Education English Health and Physical Education Human Science Mathematics & Computer Science School of Nursing Social Science Semester and year you are planning to graduate in 20___. Fall _______ Spring______ Summer________ Gender Male Female Ethnic Category African American/Black Hispanic American Indian or Alaskan Native White/Caucasian Asian or Pacific Islander Russian Other(please specify______________________) Employment Plans I am continuing in current or previous employment. I have made a definite......

Words: 703 - Pages: 3

Survey

...Summary This report summarizes a plan to conduct a wireless site survey, also called a radio frequency (RF) survey, at Orchard Street Art Center. This survey will generate recommendations for maximizing network security, coverage, and capacity. Expert Advice Earlier this year, the board of directors of Orchard Street Art Center asked me to propose a plan to improve wireless coverage throughout the center’s public areas, offices, classrooms, music studios and indoor and outdoor theaters. To make sure I proposed the most effective plan possible, I decided to seek the advice of experts. Fortunately, one of the area’s top experts in wireless networking, Jamie Brookstone, president of Brookstone Network Consulting, offered the services of his staff pro bono. Thanks to his offer, I was able to meet several times with the following consultants: Lyn Luzerne Our conversations focused on ways to improve network connections for the center’s staff and patrons. I also studied information obtained from leading hardware manufacturers and software distributors. This research suggests that our first step is to conduct a site survey of our entire facility. Final Recommendation A high availability, secure wireless network is crucial to our mission at Orchard Street Art Center. Lighting and sound systems in our two theaters increasingly rely on wireless signaling, as do our classroom facilities. Furthermore, patrons and instructors now consider a secure wireless network essential for a......

Words: 806 - Pages: 4

Form

...3 MTH 131 College Algebra 3 PSY 105 www.ecpi.edu Human Anatomy & Physiology I Introduction to Psychology 3 Page 72 ECPI UNIVERSITY Program Information Self-Integration 7 semester credit hours CIS 115 Computer Applications 3 COR 191 Career Orientation 1 FOR 110 Essentials for Success 3 Health Information Management Program - Specific Policies Program Purpose. The Health Information Management program will prepare graduates to demonstrate proficiency in the arena of health data management. Students will gain the experience necessary to ensure adequate and complete medical records, and will participate in cost effective information processing. This participation will take the form of proficient coding skills as well as an understanding of the regulatory process and the revenue cycle. Students will participate in maintaining health care data integrity through implementation of technology, such as electronic health records. Graduates will be prepared to take national certification examinations. ECPI’s hands-on approach to education assures that students will have the right skills to enter the job market prepared for exciting and rewarding positions in the growing healthcare industry. The Health Information Management program is comprehensive by providing the correct mix of technical training and general education to ensure graduates are able to function effectively as highly skilled professionals. A variety......

Words: 149595 - Pages: 599

Survey

...Graham and Campbell Harvey, Duke University* e recently conducted a comprehensive survey that analyzed the current practice of corporate finance, with particular focus on the areas of capital budgeting and capital structure. The survey results enabled us to identify aspects of corporate practice that are consistent with finance theory, as well as aspects that are hard to reconcile with what we teach in our business schools today. In presenting these results, we hope that some practitioners will find it worthwhile to observe how other companies operate and perhaps modify their own practices. It may also be useful for finance academics to consider differences between theory and practice as a reason to revisit the theory. We solicited responses from approximately 4,440 companies and received 392 completed surveys, representing a wide variety of firms and industries.1 The survey contained nearly 100 questions and explored both capital budgeting and capital structure decisions in depth. The responses to these questions enabled us to explore whether and how these corporate policies are interrelated. For example, we investigated whether companies that made more aggressive use of debt financing also tended to use more sophisticated capital budgeting techniques, perhaps because of their greater need for discipline and precision in the corporate investment process. More generally, the design of our survey allowed for a richer understanding of corporate decision-making by analyzing......

Words: 10945 - Pages: 44

Using Aiu’s Survey Responses from the Aiu Data Set, Complete the Following Requirements in the Form of a 3-Page Report

...Using AIU’s survey responses from the AIU data set, complete the following requirements in the form of a 3-page report: TEST #1: Regression Analysis- Benefits & Intrinsic Perform the following Regression Analysis, using a .05 significance level Run a regression analysis using the BENEFITS column of all data points in the AIU data set as the independent variable and the INTRINSIC job satisfaction column of all data points in the AIU data set as the dependent variable. Copy and paste the results of the output to your report in Microsoft Word. Create a graph with the trendline displayed the regression. Copy and paste the results of the output to your report in Microsoft Word. TEST #2: Regression Analysis- Benefits & Extrinsic Perform the following Regression Analysis, using a .05 significance level Run a regression analysis using the BENEFITS column of all data points in the AIU data set as the independent variable and the EXTRINSIC job satisfaction column of all data points in the AIU data set as the dependent variable. Copy and paste the results of the output to your report in Microsoft Word. Create a graph with the trendline displayed for the regression. Copy and paste the results of the output to your report in Microsoft Word. TEST #3: Regression Analysis- Benefits & Overall Job Satisfaction Perform the following Regression Analysis, using a .05 significance level Run a regression analysis using the BENEFITS column of all data points in......

Words: 356 - Pages: 2

Survey

...Survey Paper Research and Evaluation I Survey Paper This is the problem statement that is being addressed. Why do employers insist on specifying ethnic background to non Hispanic? The survey will ask questions that normally one cannot ask the employer or the interviewer. The problem is that there has been a trend with applications to single out Hispanic/Latino ethnicity. There was a time where the employer would voluntary provide the option to answer the ethnicity background but now it is nearly impossible to find an application that does not state the several ethnic choices to set parameters of the words of “Non-Hispanic” to be checked of such as White (Non-Hispanic) Native American (Non-Hispanic) African American (Non-Hispanic) Asian (Non-Hispanic) Other (Non-Hispanic) Hispanic (Anyone who's ethnic background stems from any of the Latin American, Central American, or South American Countries, Or who's parents share this ethnicity.). This research addresses a concern of why do most employers find it important to whether request the information if one is either of Hispanic background? Employers indicate the information is voluntary and is not to be taken into consideration during a hiring process but through experience it is found otherwise. For example the Internet online application provided by the employer requests that the question of identifying...

Words: 573 - Pages: 3

Survey

...Consumer Perceptions of Bardot During our survey we asked Bardot customers to rate their opinions of the brand in terms of price, fashion (on trend, fashionable) and quality. On average Bardot customers rated the pricing as 3.1/5 , compared to 2.9 /5 in fashionable and 2.8/5 in quality. The overall customer perception of the store is in the upper middle range indicating Bardot’s target market is satisfied with these factors. The data shows the Bardot customers perceive the pricing of their clothing to be reasonable (3.1/5). When comparing the figure with quality, which has a similar rating, (2.8/5), it indicates the products are good ‘value for money’, suggesting it is affordable for the market and customers are willing to spend their money there. This data also shows the clothing as being fashionable, indicating their designs are on trend and are popular among their customers. We asked Bardot customers to think back to their last visit into a store and tell us whether they thought the store presentation was inviting, eg. window display, store layout and presentation of stock. Our findings show that majority of customers, 74% found the store presentation inviting, suggesting the visual merchandising is attracting their market and satisfying the needs of the customer. A nearly equal percentage of customers, 77%, said the store presentation was important to them, implying that the way Bardot chooses to merchandise and promote their product is essential and may assist in......

Words: 260 - Pages: 2

The Boss Is Watching | Вид сверху лучше | الساعات الذكية و الأساور