Mkt Case Analysis

In: Business and Management

Submitted By angelpagan2
Words 1454
Pages 6
Case Analysis 2: Harley-davidson
MKT 201:001
Long Island University
Angel Pagan
November 17, 2012

Case Analysis 2: Harley-Davidson This case focuses on the iconic motorcycle brand of Harley-Davidson. Harley-Davidson is an American motorcycle manufacturing company founded in Milwaukee, Wisconsin. Since Harley-Davidson was established in 1903, the manufacturer has experienced its ups and down. It especially encounters struggles like any other automobile industry during economic downturns. On the verge of bankruptcy around 1980, Harley-Davidson made a surprising comeback. This comeback was mainly a result of Harley-Davidson’s incorporation of customer services into its products, product differentiation through quality and design as well as focusing production on a consistently high level of quality. Today, the company’s annual worldwide sales total more than $4 billion worldwide and have an annual output of 200,000 motorcycles along 35 different models in seven product lines. With these results it is safe to say that Harley-Davidson dominates the U.S. motorcycle market and is also strong in Europe and Japan.

Harley-Davidson does a very good job at differentiating its product. In fact, product differentiation is the main component of Harley-Davidson’s marketing strategy. They want to offer a motorcycle like no other motorcycle on the market at the highest quality. Harley-Davidson not only stresses its level of quality but its consistency of quality as well. Quality refers to the overall characteristic of a product that allows it to perform as expected in satisfying customer needs. Therefore quality can be used to differentiate products because not all products satisfy the needs of the consumer. Harley-Davidson offers many different lines of motorcycles including limited edition models as well as customization options. If the customer customizes the…...

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