Mc Donald Operation Management

In: Business and Management

Submitted By tiboo
Words 9726
Pages 39
McDonald’s Restaurant
STAT 2800 Survey of Operations Management Project II Dr. Rotimi Aderohunmu

November 15, 2004 By: Stephanie Earley Matt Kellond Heather Kraich Eddie Phillips Rabab Sadeq Thuy Van

Operation Management Project 2 Page 1 of 36


To sustain its viability in a competitive market, the McDonald’s Corporation sets its overall goal of “making its customers happy.” To reach this broad goal, McDonald’s mainly focuses on competitive bases of speed, cost, and nutrition. The corporation also recently created dramatic strategy changes to its stores internal processes by introducing the Made for You System, and McDonald’s also created a Revitalization Plan which encompasses all areas of the business to make its customers happy. Quality management at McDonalds is one of the major factors that make the corporation one of the most successful fast food restaurants in the world. The corporation uses computerized information systems and strict corporate quality standards to maintain quality at their restaurants. To enforce the standards, the corporation undertakes exhaustive inspections on each restaurant two times per year. Also, thorough training processes ensure that all McDonald’s employees have the proper knowledge to meet the corporation’s standards, which will in turn make their customers happy. Many suppliers aid McDonald’s success by supplying their raw materials efficiently and on time. McDonalds reassures that their product is fresh by choosing suppliers near the restaurants, to minimize transport time. To ensure quality of products and reduce cost between the restaurants and their suppliers, the McDonalds Corporation publishes specific guidelines to ensure that the restaurants receive the best quality materials. McDonald’s ensures consistent products by enforcing strict standards and frequently inspecting its suppliers. The…...

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