Accountant

In: Social Issues

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Communication Guidelines
Every member of The Lyceum team has been assigned an email address. It is a vital life line for the flow of information and for communication. To use email efficiently, it is important to understand the difference between information and communication. Email is not intended to replace face-to-face communication or phone calls. The following are guidelines for communicating via email, phone and meetings. Emails: The following is a guideline for communicating by means of emails. 1. Be precise and to the point. 2. Complete one segment of your communication before moving on to the next. 3. When responding to an email. a. If the answer requires some research, first acknowledge that the email has been received and let the person know when a complete reply will be sent. This will enable the person requesting your response to advise you of her/his priorities or the importance of your response. This will enable you to adjust your schedule if required and proceed with more focus. b. In all other cases an email should be answered they same day. 4. Under no circumstances should you delay your response beyond 24 hours. 5. Emails should be clear and easy to understand. Using bullet points where possible makes reading and comprehending easier. 6. Keep it simple. Telephone: Telephone calls are necessary at times as they are immediate. The following protocols should be followed. 1. All communication via telephone calls should be followed up by an email. This will help a. Document your communication. b. Avoid misunderstanding. c. Provide the recipient an opportunity to clarify her/his understanding of your verbal communication. d. Follow up will be enhanced. Face to face communication or Meetings: Face to face communication or meetings may be in a formal or informal setting. However, it is important to follow certain protocols for…...

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